Use this page when you need help with account access, billing, desktop activations, downloads, privacy requests, or security reports.
Email support@cinevaris.com with the account email, the page or app area involved, and a short description of what happened.
For billing questions, include the Stripe receipt email or invoice identifier if available. Do not send full card numbers or private keys.
If you are making a privacy request, say whether you are asking for access, correction, deletion, or another account-data change.
For sign-in, subscription, browser app, or desktop activation problems, include the account email and what you were trying to do when the issue happened.
If a device was removed by mistake, include the account email and the approximate time it happened.
If you believe you found a security issue, include clear reproduction steps and avoid accessing data that does not belong to you.
Security reports should not include secrets, private keys, full payment details, or unrelated personal data.
Cinevaris is currently a small independent operation, so response times may vary. Billing, account access, and security issues are the highest priority.