Include
- Account email address
- Page or workspace
- What happened and what you expected
- Approximate time
Support
Cinevaris support.
Help with account access, billing, product issues, privacy, and security.
Quick answers
Where do I open the app?
Sign in, open your account dashboard, and choose Open Cinevaris. The app runs in a desktop browser.
How does the free trial work?
New subscribers get 7 days of Full Access after completing Stripe Checkout. A card is required, but there is no subscription charge during the trial. Your saved card is then charged $20/month plus applicable tax automatically unless you cancel before the trial ends.
How do I cancel my subscription?
Open your account dashboard and choose Manage billing. Complete cancellation before the trial end date and time to avoid the first charge, or before a later renewal to stop future charges. Signing out or not using the app does not cancel a subscription. For charges already processed, see the cancellation and refund terms.
I cannot sign in.
Check that you are using the email address for your Cinevaris account. You can reset your password or email support for help.
Can I bring an existing screenplay?
Open Write and choose Import. Cinevaris accepts FDX, Fountain, PDF, and text. Review the imported pages before continuing.
What do you need help with?
Do not send passwords, private keys, full payment-card details, or complete screenplay files.