Common billing cases
Stripe, support review, applicable law, or unusual account circumstances may require a different result than the expected handling described here.
| Situation | Expected handling |
|---|---|
| Monthly cancellation | The subscription normally stops renewing, and paid access remains available until the end of the current monthly billing period. Unused time in that month is generally not refunded. |
| Duplicate charge | Contact support with the account email and Stripe receipt details. Confirmed duplicate billing issues should be reviewed for correction. A full refund of the current subscription invoice can end paid access immediately. |
| Accidental renewal | Contact support promptly with the account email and receipt details. These requests are reviewed case by case and are not automatically refundable. |
| Paid but cannot access | Contact support with the account email, receipt details, and what failed. Confirmed access problems are usually handled first through account or device-access repair; refund review may apply if paid access cannot reasonably be restored. |
| Plan upgrade or downgrade | Stripe may show proration, charge, or credit details before confirmation. Stop before confirming and contact support if the numbers look wrong. |
| Chargeback or payment dispute | Account or device access may be limited while the dispute is reviewed. Support records, Stripe records, and legal acknowledgement records may be used to evaluate the issue. |
Cancelling a subscription
You can cancel a subscription through the account dashboard or Stripe billing portal when those controls are available for your account.
Cancellation stops the next renewal. Access normally remains available until the end of the current paid billing period.
If the dashboard shows a cancellation date or access-end date, that date controls the expected end of paid access unless Stripe, support, or applicable law requires a different result.
Refund requests
Payments are generally non-refundable once a billing period begins, including unused time after cancellation.
Refund requests are reviewed case by case only for narrow issues such as legal requirements, confirmed billing errors, duplicate charges, accidental renewals reported promptly, or paid access failures that Cinevaris cannot reasonably correct.
Refunds are not promised except where required by law or where Cinevaris confirms one of those narrow billing or access issues should be corrected.
If a refund is approved, Stripe generally sends the refund back to the original payment method. Bank, card network, and Stripe processing times may affect when the refund appears.
A full refund of the current subscription invoice normally cancels paid access. Partial refunds or corrections to older invoices do not automatically cancel the subscription.
Plan changes
Plan upgrades, downgrades, and subscription changes are handled through Stripe where available. The exact charge, credit, proration, or renewal treatment is shown by Stripe before confirmation.
If a plan change does not look right, stop before confirming and contact support.
Access after cancellation
After the paid period ends, account features and desktop activation permissions may be reduced or disabled until the subscription is active again.
Removing a device from the dashboard does not cancel billing. Cancelling billing and managing device activations are separate account actions.
Contact
Questions can be sent to support@cinevaris.com.